Privacy Policy

Introduction

Welcome to Zaky Zak’s. This Privacy Policy explains how Zaky Zaks LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Place an order online or in-store
• Create a loyalty/rewards account
• Sign up for marketing communications
• Contact us with questions or feedback
• Participate in promotions or surveys

This information may include:

• Name
• Email address
• Phone number
• Delivery address
• Order history and preferences

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

Payment Information

Payment processing is handled securely through our third-party payment processor, Clover. We do not store your complete payment card information on our servers. Clover processes and stores payment information in accordance with PCI DSS (Payment Card Industry Data Security Standards).

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing & Fulfillment

• Process and fulfill your orders
• Communicate order status and updates
• Handle delivery logistics

Loyalty & Rewards Program

• Manage your rewards account through Clover
• Track points and redemptions
• Send account-related notifications

Marketing & Communications

• Send promotional emails about special offers, new menu items, and events (with your consent)
• Send SMS/text messages for marketing purposes (with your consent)
• Personalize your experience based on preferences

Website Improvement

• Analyze website usage through Google Analytics
• Improve website functionality and user experience
• Monitor and analyze trends and usage patterns

Customer Service

• Respond to your inquiries and requests
• Provide customer support
• Address technical issues

Legal & Business Operations

• Comply with legal obligations
• Protect against fraud and security threats
• Enforce our terms and conditions

Third-Party Services

We use the following third-party services that may collect, use, or share your information:

Clover (Ordering, Payment & Loyalty Program)

Our online ordering system, payment processing, and loyalty/rewards program are managed through Clover. When you place an order or join our rewards program, your information is subject to Clover’s privacy policy.

Delivery Partners

When you order delivery through third-party platforms (DoorDash, Uber Eats, and others), your information is shared with those platforms to fulfill your order. These services have their own privacy policies.

Google Services

• Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
• Google Maps: We use Google Maps to provide location and directions. Your interaction with Google Maps is subject to Google’s privacy policy. 

Social Media

We display our Instagram feed on our website. Your interactions with social media content may be subject to the privacy policies of those platforms.

Email Marketing

We may use email marketing platforms to send promotional communications. You can unsubscribe at any time using the link in our emails.

Chatbot Services

We may implement chatbot functionality on our website to assist with customer inquiries. Information you provide through the chatbot may be collected and processed by our chatbot service provider.

Review Platforms

We showcase Google Reviews on our website. These reviews are publicly available and subject to Google’s privacy policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Deliver targeted marketing

Types of Cookies We Use:

• Essential Cookies: Necessary for website operation
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers We share information with trusted third-party service providers who help us operate our business (Clover, delivery partners, email marketing platforms, analytics providers, etc.).

Legal Requirements We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent We may share your information with third parties when you have given us explicit consent to do so.

Your Rights and Choices

Marketing Communications

• Email: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us at admin@zakyzaks.com
• SMS/Text Messages: You can opt out of text messages by replying “STOP” or contacting us directly

Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)

To exercise these rights, contact us at admin@zakyzaks.com or call (813) 615-9259.

Cookies

You can manage cookie preferences through your browser settings.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security practices include:

• Secure payment processing through PCI-compliant providers
• Encryption of sensitive data transmission
• Regular security assessments
• Limited access to personal information by authorized personnel only

Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately at admin@zakyzaks.com.

The minimum age to create a loyalty/rewards account or place an order is 18 years old.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services (including delivery platforms, payment processors, and review sites). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (note: we do not sell personal information)

To exercise these rights, contact us at admin@zakyzaks.com or (813) 615-9259.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. 

We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the “Last Updated” date at the top of this policy
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Zaky Zaks LLC
2778-A E. Fowler Ave
Tampa, FL 33612

Email: admin@zakyzaks.com
Phone: (813) 615-9259

Hours:
Monday – Thursday & Sunday: 11:00 AM – 10:00 PM

Friday: 3:00 PM – 11:00 PM

Saturday: 11:00 AM – 11:00 PM

Consent

By using our website, placing an order, or signing up for our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

This Privacy Policy was last updated on November 30, 2025. Please check back regularly for updates.